Refund Policy – AAE Evaluations
At AAE Evaluations, we are committed to providing high-quality, accurate, and professional evaluation and advisory services. Your satisfaction is important to us, and we strive to deliver reports that meet your expectations and the requirements of immigration authorities, employers, and academic institutions.
10-Day Satisfaction Guarantee
If you are not satisfied with the final evaluation report or expert opinion letter, you may request a refund within 10 calendar days from the date of delivery. We will review your concern and offer one of the following resolutions:
Free Revision of the report to address any valid concerns.
Partial or Full Refund depending on the circumstances and the stage of work completed.
Eligibility for Refund
Refunds will be considered under the following conditions:
The refund request is submitted within 10 days of receiving the final report.
You have clearly explained the issue or dissatisfaction with the report.
AAE Evaluations has failed to meet stated service commitments or deliverables.
The documents provided by the client were accurate and complete.
Non-Refundable Cases
We do not offer refunds in the following scenarios:
The evaluation or expert letter is completed and meets industry standards but is rejected by a third party (e.g., USCIS, employer, university).
Client provides inaccurate, incomplete, or fraudulent documentation.
The client fails to respond or submit required documents, delaying the process.
The client changes their mind or decides not to proceed with their visa or application process after the work has started.
Partial Refunds
If the work has already begun but is not yet completed, a partial refund may be issued depending on how much work has been completed. Administrative and processing fees may apply.
Refund Processing Time
Approved refunds will be processed within 7–10 business days and returned via the original payment method.
How to Request a Refund
To request a refund, please email us at [Insert support email] with the subject line “Refund Request – [Your Full Name]” and include:
Your order number or reference ID
A clear explanation of the issue
Any supporting documents or screenshots
We’re Here to Help
If you’re unhappy for any reason, please give us the opportunity to revise or clarify your report. Our goal is to ensure you’re fully satisfied with the final outcome.